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supportFrequently Asked Questions

Absolutely! We love working on unique projects tailored to our customers' preferences. Please reach out to our customer service team with your specific requirements, and we'll do our best to accommodate your request.

The production time for custom products varies depending on the complexity of the design and our current workload. Generally, it takes between 5 and 10 days from the time of order placement to shipment. We strive to keep you informed throughout the process and provide estimated delivery dates.

Due to the personalised nature of custom items, we typically do not accept returns unless there is a defect or error on our part. However, your satisfaction is important to us, so please contact us if you encounter any issues with your order, and we'll do our best to resolve them promptly.

Yes, we welcome bulk and corporate orders. Whether you're looking to personalise gifts for your team, company, brand or commemorate a special event, we can work with you to create custom solutions that meet your needs. Please contact us for more information and to discuss pricing options.

Depending on the product and customisation requested, we may be able to provide a digital mockup or sample for your approval before proceeding with production. Please inquire with our team for more details about preview options for your specific order.

Turnaround times vary depending on the complexity of the customisation and current order volume. We strive to fulfill orders as quickly as possible without compromising on quality.


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